Frequently Asked Questions

How do I request service for existing or new equipment?
ENTECH provides solutions for virtually any challenge you may encounter. We take care of your equipment so you can take care of your patients. Our goal is to help you get your clinical equipment up and running with minimal interruptions.

What are ENTECH's dispatch hours?
Monday through Friday 7:00am - 4:00pm. Closed for all major holidays.

What type of equipment does ENTECH service?
ENTECH services general biomedical and specialty equipment. For a list of equipment, check out our
Equipment Serviced page.

The state is coming to my facility, how soon can ENTECH get here?
Call dispatch, 800-451-0591 or 602-747-9081, and we will have a certified technician contact you right away to schedule an appointment.

What if I have a question about my invoice?
Contact Bianca Caglia at 602-747-9037

Who do I contact to renew my service contract?
Contact Shantil Macias at 602-747-9023.

Who do I contact to get my service history and inventory reports?
Contact Lisa Brooks at 602-747-9034.

Who do I contact for new customer contact pricing/quotes?
Contact Shantil Macias at 602-747-9023.

Does ENTECH sell new/refurbished clinical equipment?
No, ENTECH only services clinical equipment. 

How do I update my company information (i.e. address, telephone number, contact name)?

Email or call us 800-451-0591 or 602-747-9081.

I have a piece of equipment that I want to ship in for service, what do I need to do?
A RMA (return merchandise authorization) is not required. Please print, fill out and include this form with your shipment for timely service. SHIP IN FORM