1st Quarter Newsletter
Welcome to the 2017 1st Quarter ENTECH Newsletter!
ENTECH takes pride in offering many services to fit the changing demands of our customers. When it comes to service and maintenance agreement options, we know one size does not fit all. That’s why we take the time to evaluate your requirements and develop a solution that fits your budget and needs. ENTECH will deliver the best service for the best value.
Changes to ENTECH’s Call Center
In order to better serve our customers and improve customer service, the ENTECH dispatch/call center line is now being answered immediately by a dispatcher from 7:00am-4:00pm Monday through Friday. No need to press one or wait for tedious prompts to get your service request submitted.
For non-urgent, routine service calls, you may also submit a service request via ENTECH’s website. Click here to access the Service Request Form. Once the work order is entered and dispatched, a customer service representative will email you with the work order number for your reference.
As always, we recommend you have the equipment ID (tag number) handy in order to expedite your service call. Please let us know if you have any questions. We appreciate any feedback and thank you for your support. To request a service call, dial 602-747-9081 or toll-free 800-451-0591.
Meet the Employee – Jacqueline Darveaux
Jacqueline (Jacque) Darveaux is a business support coordinator with ENTECH. Jacque handles the finances for ENTECH, including accounts receivable. She has been at ENTECH since March 2011.
Prior to working at ENTECH, Jacque was a Business Manager at Arizona State University for eight years. Some of her duties included reconciling accounts and performing year-end closeout of accounts; maintaining financial records for auditing purposes; analyzing trends and developing forecasts for foreign currencies to determine future tuition costs for ASU’s international programs. Before entering the finance field, she was an Editorial Assistant for a physics journal for ten years. Her passion was always in math and physics, so previous jobs were at physics companies (American Institute of Physics and American Physical Society). After having children, Jacque decided to pursue a career in accounting as it was more flexible for moms.
Jacque earned a degree in accounting from St. Joseph’s College in New York and completed her Master’s degree in Finance from Western International University in Phoenix. She is a member of Western International University’s highest honor society and a member of the Golden Key honor society.
Originally from Long Island, New York, Jacque moved to Arizona in 2002 in order to be close to family and to take advantage of the lower cost of living. She has always been interested in helping others. In her free time, she loves working with the elderly and volunteers in Hospice visiting patients weekly in both the outpatient and assisted living settings. She is also involved at her church as a Ministry of Care volunteer visiting the sick. Jacque keeps busy with her three children and five grandchildren. She enjoys outside activities, arts and crafts, baking and photography.
If you have any questions or need help with your business account, please don’t hesitate to contact her at Jacqueline.Darveaux@EntechBiomedical.com.
ENTECH will be exhibiting at the following shows in April and May. If you’re in the area and are planning to attend, please stop by our booth.
MD Expo – ENTECH Booth 308
April 9-11, 2017
CAHED – ENTECH Booth 49
May 4-5, 2017
Did You Know…?
ENTECH has partnerships with many medical equipment manufacturers. Our relationships with these vendors allows us to pass on the savings to you. You can order parts or service from ENTECH and our discounts are applied.
Midmark – authorized service provider
Midmark Products, manufacturer of a wide range of medical and healthcare products, including Ritter automatic sterilizers, power procedure tables and chairs, exam tables, lights, workstations and EKG machines.
Precision Medical – authorized parts distributor
Precision Medical products, an American manufacturer of respiratory products, medical fittings and specialty products.
Blickman – authorized service provider and parts distributor
If you have ever looked inside an operating room at a major hospital, chances are excellent you witnessed a host of components being handled by sturdy Blickman stainless steel equipment, specifically the temperature-controlled warming cabinet.
Have ideas for news stories? Please send them to Cherie.White@EntechBiomedical.com. Thanks for being a valued customer!
We have decided to publish the ENTECH newsletter quarterly now, so be sure to look for future issues. Thank you for your business.