3rd Quarter Newsletter
Welcome to ENTECH's 3rd Quarter Newsletter!ENTECH takes pride in offering many services to fit the changing demands of our customers. When it comes to service and maintenance agreement options, we know one size does not fit all. That’s why we take the time to evaluate your requirements and develop a solution that fits your budget and needs. ENTECH will deliver the best service for the best value.
Have ideas for news stories? Please send them to Cherie.White@EntechBiomedical.com. Thanks for being a valued customer!
We have decided to publish the ENTECH newsletter quarterly now, so be sure to look for future issues. Thank you for your business.
Online Service Request Form
Remember to take advantage of ENTECH’s online service request form.
For non-urgent, routine service calls, you may submit a service request via ENTECH’s website. Click here to access the Service Request Form. Once the work order is entered and dispatched, a customer service representative will email you with the work order number for your reference. As always, we recommend you have the equipment ID (tag number) handy in order to expedite your service request.
You can always place a service call by dialing 602-747-9081 or toll-free 800-451-0591. Please know that we are working to improve our customer service tools.
Meet the Tech – Chuck Alloway
Chuck started at ENTECH in October 2016. He is a Biomed Technician III and works out of Sheridan Memorial Hospital in Wyoming.
Chuck has a long history of moving across the country for job assignments.
After he finished high school, he went to college for a semester, but realized it was not for him. So he joined the Navy where he received electronics training and worked for eight years on Navy aircraft, such as S2, S3 and anti-submarine aircraft. He was stationed in San Diego during this time.
After San Diego, Chuck and his family moved to North Carolina, where he worked as an electronics technician for x-ray manufacturer Transworld. He stayed there for five years, handling all final testing and troubleshooting for every piece of equipment that was shipped out of the factory. After four years of working there, he transferred to field service and became a field service engineer. At that point, he and his family moved to Garden Grove, CA where he stayed with the company for another year.
While in southern California, he was approached by a start-up service company who needed a field service technician. The owner was Chuck’s mentor, teaching him everything he needed to know about electronics repairs, etc. They covered all of southern CA, all the way north to San Luis Obispo.
He worked for this company for five years and then moved on because he did not share the owner’s vision of becoming a sales person.
Chuck and family then moved to San Francisco where he worked for TRW as a field service engineer, working mostly on x-ray equipment. TRW was awarded the contract to service O’Connor Hospital in San Jose, so Chuck was stationed at that hospital and continued to service the x-ray equipment. During a lull in servicing x-ray equipment, he started working on biomed equipment at the hospital. Eventually TRW sold off this part of their company and within two weeks, AMSCO acquired that division of TRW.
A recruiter reached out to Chuck telling him about an opportunity for an imaging position at Portsmouth Naval Hospital in Norfolk, Virginia. He worked there for nearly five years and then eventually moved on to a hospital in Philadelphia where he managed the entire biomed staff and worked as the main imaging technician.
Chuck changed jobs and worked for the Columbia Hospital for Women in Washington, DC, but commuted from Virginia because it was a good area for his kids and they had other family there.
Then he worked for Premier Clinical Technology Services in Norfolk, VA to run the biomed department for the hospital system’s biomed and imaging departments. He had 22 techs reporting to him.
After that, he moved to Conyers, Georgia, near Atlanta, where he worked for Patriot Medical Technologies to run the CE program. Sodexo acquired Patriot and he stayed with them until the hospital there was acquired by another hospital system.
Still with Sodexo, he and his family moved to Napa, California, taking up residence in Bodega Bay on the coast. He was stationed at a hospital there for five years. Then he took a field service technician position with Sodexo where he traveled upwards of three weeks every month. They stayed in Bodega Bay, but he changed jobs and went to work for TriMedx in San Francisco area. He only stayed there six months.
He then moved to Boise, Idaho and worked as a district manager for Sodexo for St. Luke’s Health System. He worked there for a year and then ended up moving back to his home town of Lake Charles, Louisiana where he was able to spend time with his ailing mother during her last days. He worked at Lake Charles Memorial for a year, but soon was ready to move again.
Then an opportunity presented itself at Banner Health/ENTECH for a biomed technician to be stationed in Wyoming and he pounced on it. He took the job with ENTECH and moved to Wyoming.
He’s not married, but has three kids, four grandkids with another one on the way. As you can tell from his career, he loves to travel and visit historical sites. After living in wine country in California, he’s obviously a fan of wine, preferring red over white. He’s enjoying Wyoming, but notes that the weather does get a little cold (-27 degrees) for his liking, though he is getting into fly fishing.
Other News – Employees
ENTECH is announcing that three of its long-time employees are retiring. Jim Kirby, based out of our Chandler service depot, has retired. He plans to travel and go camping. Lucky Pugh, based out of Holyoke, Colorado, has also retired. He has a cattle ranch and that will occupy most of his time. Finally, also retired is Jacque Darveaux, ENTECH’s accountant. She has moved to South Carolina to be near her son and grandkids.
While we are sad to see some of our employees retire, we are pleased to announce that we have two new employees located in the Western region. Rick Martin will be based in Worland, Wyoming. He comes from a long background in biomedical engineering. We are excited to have him on board to cover a significant portion of the Wyoming area as well as the Elko, Nevada area.
Also joining the ENTECH Western region team is Brandon Nichols. He comes to us from Banner Health as well, so the transition to ENTECH will be relatively seamless. He will be based in Colorado and will cover Lucky Pugh’s territory and customers.
Two more additions to the ENTECH team are Alex Thompson and Kara Davis. As a Biomed Tech II, Alex will be servicing the Tucson and southern Arizona region. He is a former Marine and has worked for the clinical engineering team at Banner University Medical Center Tucson for about 3 years. Kara Davis will be ENTECH’s new accountant, taking over the role recently vacated by Jacque Darveaux.
ENTECH has partnerships with many medical equipment manufacturers. Our relationships with these vendors allows us to pass on the savings to you. You can order parts or service from ENTECH and our discounts are applied.
We’re excited to announce that ENTECH is an authorized distributor of Ohio Medical Products. Ohio Medical manufactures respiratory therapy products, including medical gas and lab equipment, suction and oxygen therapy products and industrial equipment. ENTECH is authorized to distribute suction regulators, flowmeters, gas regulators, portable suction pumps, blenders and various accessories like fittings, adaptors and hoses.
In addition to Ohio Medical Products, don’t forget that ENTECH has partnerships with these vendors as well:
Midmark – authorized service provider
Midmark Products, manufacturer of a wide range of medical and healthcare products, including Ritter automatic sterilizers, power procedure tables and chairs, exam tables, lights, workstations and EKG machines.
Precision Medical – authorized parts distributor
Precision Medical products, an American manufacturer of respiratory products, medical fittings and specialty products.
Blickman – authorized service provider and parts distributor
If you have ever looked inside an operating room at a major hospital, chances are excellent you witnessed a host of components being handled by sturdy Blickman stainless steel equipment, specifically the temperature-controlled warming cabinet.