2019 3rd Quarter Newsletter
ENTECH takes pride in offering many services to fit the changing demands of our customers. When it comes to service and maintenance agreement options, we know one size does not fit all. That’s why we take the time to evaluate your requirements and develop a solution that fits your budget and needs. ENTECH will deliver the best service for the best value.
The ENTECH newsletter is published quarterly. Be sure to look for future issues. Have ideas for news stories? Please send them to Cherie.White@EntechBiomedical.com. Thanks for being a valued customer and thank you for your business!
ENTECH is pleased to announce EasyNet for ENTECH contract customers. EasyNet is an application that gives the customer the ability to enter a service request into our work order system directly. No need to call dispatch. If you are currently a contract customer, you will be receiving an email from us with a login and password and instructions on how to access EasyNet. We will also provide FAQs and a dedicated email should you have any questions.
For emergent service requests, we still recommend you call ENTECH Dispatch at 602-747-9081 or toll-free at 800-451-0591, Monday through Friday, 7:00am-4:00pm.
If you are not a contract customer, you can still use ENTECH’s online service request form for non-urgent, routine service calls by going to ENTECH’s website. Click here to access the Service Request Form. Once the work order is entered and dispatched, a customer service representative will email you with the work order number for your reference.
As always, we recommend you have the equipment ID (tag number) handy in order to expedite your service call and to track and document service per regulatory requirements. Please let us know if you have any questions. We appreciate any feedback and thank you for your support. To request a service call, dial 602-747-9081 or toll-free 800-451-0591.
NEW TEAM MEMBERS
ENTECH is pleased to announce the addition of Devin Diaz who started on July 15. As a Biomedical Specialty Team BMET III technician, he will be working on anesthesia and respiratory equipment throughout Arizona, focusing mainly on East Valley facilities.
Bryan Rondeau started on September 18 as a BMET I for the Phoenix area. He will be working with seasoned technicians in the Valley to gain experience and an understanding of ENTECH’s service capabilities.
ENTECH is also pleased to announce the addition of a new BMET I technician for the Tucson area. Devon Makki starts September 30. He will join a team of outstanding Tucson-area technicians.
ENTECH will be exhibiting at the 2019 Colorado Annual Rural Health Conference October 23-25, 2019 in Denver. If you’re planning to attend the conference, please stop by the ENTECH booth. Click here for more information.
If you require a service report or equipment inventory list for an upcoming inspection or for compliance or record-keeping purposes, please email Cherie.White@EntechBiomedical.com or call 602-747-9001.
Have a Question About Your Invoice?
If you have a question about your invoice or would like to pay via credit card over the phone, please call Kara Davis at 602-747-9005. You can also email her at Kara.Davis@EntechBiomedical.com.
ENTECH has partnerships with many medical equipment manufacturers. Our relationships with these vendors allow us to pass on the savings to you. You can order parts or service from ENTECH and our discounts are applied.
Custom Ultrasonics – authorized service provider
Custom Ultrasonics designs, manufactures and distributes automated systems to clean and high-level disinfect complex devices including multi-channeled flexible endoscopes. Wherever endoscopy procedures are performed and endoscopic instrumentation require cleaning and high-level disinfection, you can find Custom Ultrasonics equipment.
Midmark – authorized service provider
Midmark Products, manufacturer of a wide range of medical and healthcare products, including Ritter automatic sterilizers, power procedure tables and chairs, exam tables, lights, workstations and EKG machines.
Ohio Medical Products – authorized distributor
Ohio Medical manufactures respiratory therapy products, including medical gas and lab equipment, suction and oxygen therapy products and industrial equipment. ENTECH is authorized to distribute suction regulators, flowmeters, gas regulators, portable suction pumps, blenders and various accessories like fittings, adaptors and hoses.
Precision Medical – authorized parts distributor
Precision Medical products, an American manufacturer of respiratory products, medical fittings and specialty products. To order a catalog, please email Cherie.White@EntechBiomedical.com.
Blickman – authorized service provider and parts distributor
If you have ever looked inside an operating room at a major hospital, chances are excellent you witnessed a host of components being handled by sturdy Blickman stainless steel equipment, specifically the temperature-controlled warming cabinet.